Terms and Conditions

These Terms of Service ("Terms") form a binding contract between you (the "Customer") and IntelligentWolf Ltd — a company registered in England and Wales under company number 13679809, with its registered office at Figflex Oak House, Reeds Crescent, Watford, WD24 4QP (trading as "IntelligentWolf"; we refer to us as "we", "us", "our"). They govern your access to and use of the IntelligentWolf platform, website and related services (together, the "Service").

By creating an account, clicking "Sign up", or using the Service, you confirm that you have read, understood and agree to be bound by these Terms and our Privacy Policy. If you are signing up on behalf of a company, you confirm you have authority to bind that company.

If you do not agree with any part of these Terms, you must not use the Service.

• You must be at least 18 years old and capable of forming a legally binding contract.
• You must provide accurate, current and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
• You must notify us immediately of any unauthorised access or security breach at security@intelligentwolf.com.
• One person or legal entity may not maintain multiple free accounts to avoid paid tier limits.

Plans and fees

Paid plans are listed on our pricing page. Prices are shown in GBP and exclude VAT, which is added where applicable. We may change prices with at least 30 days' notice; changes apply to your next renewal.

Billing cycle

• Subscriptions renew automatically on a monthly or annual basis until cancelled.
• Payment is taken in advance at the start of each billing period via Stripe.
• If payment fails we will retry, and may suspend your account after 14 days of non-payment.

Cancellation and refunds

• You may cancel at any time. Cancellation takes effect at the end of your current billing period; you retain access until then.
• We do not provide pro-rated refunds for partial months or unused portions of a billing period.
• Consumer customers in the UK/EU have a 14-day right to cancel from the date the subscription begins, provided the Service has not been substantially used. Statutory rights are not affected.
• Wolf Credits and AI usage allowances do not roll over between billing periods and are non-refundable once consumed.

You agree not to:

• Break any applicable law or regulation, including data protection, intellectual property, export control and anti-spam laws.
• Upload or transmit malicious code, viruses, or any material intended to damage or gain unauthorised access to systems.
• Use the Service to send unsolicited bulk email, SMS or marketing communications that breach PECR, GDPR, CAN-SPAM or equivalent laws.
• Attempt to reverse-engineer, decompile, or otherwise derive the source code of the Service (except to the extent such restriction is prohibited by law).
• Resell, sublicense, white-label or otherwise commercialise the Service without a written agreement with us.
• Use the Service to build a competing product or benchmark it for a competing product.
• Circumvent usage limits, rate limits or technical controls.
• Upload content that is unlawful, infringing, defamatory, harassing, obscene, or that promotes discrimination or violence.
• Abuse or overload our AI features beyond published fair-use limits.

We may suspend or terminate accounts that breach this section, with or without notice depending on severity.

You retain all ownership of the data, files, text, images and other content you upload to or create within the Service ("Customer Content"). You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display and process Customer Content solely for the purpose of providing and improving the Service, and as directed by you.

You are solely responsible for Customer Content, for having the rights to upload it, and for ensuring it complies with applicable laws (including data protection law where the content contains personal data of third parties).

Where you use IntelligentWolf to process personal data, we act as your data processor under a data processing agreement. A DPA is available on request and is deemed incorporated into these Terms for customers subject to UK/EU GDPR.

• AI features in the Service may produce output that is inaccurate, offensive or unsuitable. You must review output before acting on it.
• Do not rely on AI output for legal, tax, medical, financial or safety-critical decisions without independent professional advice.
• You own the output generated from your inputs, to the extent permitted by applicable law and the underlying model provider's terms. You may not claim authorship of AI-generated content in contexts where doing so would be misleading.
• We do not permit our AI providers to train their foundation models on your prompts or Customer Content.

IntelligentWolf, the Wolf logo, the Wolf Coach personas and all related marks, software, designs and documentation are owned by us and protected by UK, EU and international intellectual property laws.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your internal business purposes during your subscription. Nothing in these Terms transfers ownership of any intellectual property to you.

Feedback, suggestions or ideas you provide about the Service may be used by us without restriction or compensation.

The Service integrates with third-party products (such as Stripe, Google Workspace, social networks, accounting systems and AI model providers). Your use of those products is governed by their own terms; we are not responsible for their availability, content or practices. Disconnecting or misconfiguring an integration may affect some Service features.

We aim for high availability but do not guarantee that the Service will be uninterrupted or error-free. We may schedule maintenance, and emergency maintenance may be required without notice. Enterprise customers with a written Service Level Agreement have the uptime commitments set out there.

We may suspend or terminate your account if:

• You materially breach these Terms and fail to cure the breach within 14 days of written notice.
• Your payment is overdue after reasonable attempts to collect.
• We're required to do so by law, by a regulator, or by a court order.
• Continued provision would create an unacceptable security, legal or financial risk.

On termination, your right to use the Service ends immediately. You may export Customer Content for 30 days after termination, after which we will delete it in line with our Privacy Policy.

Except as expressly stated in these Terms, the Service is provided "as is" and "as available" without any warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will meet your requirements, be error-free or secure against all threats.

To the maximum extent permitted by law, our aggregate liability to you for all claims arising out of or relating to the Service — whether in contract, tort or otherwise — is limited to the amount you paid us in the 12 months immediately preceding the event giving rise to the claim.

We are not liable for indirect, consequential, incidental, special or punitive damages, or for loss of profits, revenue, data, goodwill or business opportunities.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law. Consumer statutory rights are not affected.

You agree to indemnify and hold us harmless from any claims, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of your breach of these Terms, your Customer Content, or your misuse of the Service.

We may update the Service and these Terms from time to time. Material changes to the Terms will be notified by email or in-app at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree, you may cancel your subscription before the change takes effect.

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, save that consumers may bring proceedings in the courts of their country of residence where required by law.

Before starting legal proceedings, please contact us at legal@intelligentwolf.com so we can try to resolve the dispute informally.

• Entire agreement: these Terms, the Privacy Policy and any order form or DPA form the entire agreement between us.
• Assignment: you may not assign or transfer these Terms without our written consent; we may assign them as part of a corporate reorganisation or sale.
• Severability: if any provision is held unenforceable, the remainder continues in force.
• No waiver: a failure to enforce a right is not a waiver of that right.
• Force majeure: neither party is liable for failures caused by events beyond its reasonable control.
• Third-party rights: no one other than you and us has the right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

Questions about these Terms? Email us at legal@intelligentwolf.com. For support, use support@intelligentwolf.com.